Help center
Step by step guides to every part of the provider platform, from your first sign in to a fully synced schedule. Every guide lists what to click and what you should see when it works.
Getting started
Signing up, verifying your email and finding your way around the dashboard.
Create your provider account
Sign up, verify your email and open your provider dashboard for the first time.
5 steps
Find your way around the dashboard
What each section of the dashboard does, and what the numbers on the Overview page are telling you.
3 steps
What students see on your listing
The public pages your profile and classes appear on, and where the Register button sends students.
4 steps
Company profile
Your public page: description, photographs, addresses, hours and offerings.
Complete your company profile
Fill in the parts of your public page that students see before they register.
6 steps
Add and arrange your photos
Upload your logo, a cover photo and a gallery, and put the photos in the order you want.
5 steps
List the courses, agencies and languages you teach
Set what you teach so students searching those courses and filters can find you.
4 steps
Add the locations you teach from
Save every place you teach and the cities you serve, so students find you on the map.
5 steps
Show your reviews
Link to your review pages, or paste a review widget to show reviews on your profile.
4 steps
Set your business hours
Show when students can call or visit, or mark a day as by appointment.
3 steps
Turn your listing on or off
Hide your profile and classes from search while you are not taking students, then list again later.
4 steps
Classes
Posting a class, pricing, seats and the registration link students use.
Post a class
Add a single class with its schedule, location, price and registration link.
6 steps
Edit, duplicate or cancel a class
Change the details of a class, copy it to a new date, or take one off the schedule.
4 steps
Bulk edit several classes at once
Select a group of classes and change the price or the registration link, or cancel them together.
4 steps
What each class status means
Scheduled, Cancelled, Past and Needs review, and what students can see in each state.
5 steps
What students see on a class page
Which details appear on a class page, and which fields you can leave out.
5 steps
Import your classes from a spreadsheet
Upload a CSV of your classes and publish the whole schedule in one go.
5 steps
Fix a row that did not upload
What each skipped-row message means, and how to fix the row.
6 steps
Read your class stats
What class page views and registration clicks mean, and where your monthly totals are.
3 steps
Repeating series
Weekly schedules, single dates, and moving or canceling a whole series.
Create a repeating schedule
Post a weekly class once and let the series cover the whole season.
6 steps
Change one date in a series
Move, retime or edit a single class without touching the rest of the series.
4 steps
Move, retime or cancel a whole series
Change every upcoming date at once, add extra dates, or cancel the series.
6 steps
Schedule sync
Importing the schedule you already publish, and reviewing what comes in.
Import a schedule you already publish
Point us at the page you already keep and your classes are read from it automatically.
6 steps
Review the classes a sync brought in
Publish or delete the classes sync found, and keep one from coming back.
4 steps
Let new synced classes publish automatically
Switch off the review step so new classes from your schedule page go live on their own.
3 steps
Change how often a schedule syncs, or pause it
Check the page once a day or every six hours, run it yourself, pause it, or remove it.
5 steps
Fix a schedule that stopped syncing
Read the error, check the page, and run it again.
5 steps
Billing and plan
Your plan, payments and what each account status means.
Your plan: the $10 a month membership
How the $10 a month provider membership works, what it includes, and what each account status means.
5 steps
Cancel your membership and what happens next
Cancel at any time, keep your listing to the end of the paid month, and start it again if you change your mind.
4 steps
The Articles tab: a separate SEO service
Why the Articles page points to a separate service rather than publishing articles here.
3 steps
Account and login
Your email address, password, notification emails and hiding your profile.
Everything here is self service
Your profile, classes, repeating schedules, schedule sync, spreadsheet imports, articles, notifications and your membership can all be set up and changed from your own dashboard, without asking us.
If you are stuck, read the guide for the step you are on first, and search the help center for the words on the screen. That covers almost everything.
Still need a hand? Email mike@northvalleysolutions.com with what you were trying to do and what happened on screen, and we will help you through it.