Reset your password or fix a sign-in problem
Get a new password when you are locked out, and where to look when the email does not arrive.
Passwords are handled by our secure sign-in, so nobody at the directory can see yours. You can ask for a new one at any time.
Step by step
- 1
Ask for a reset link
On the sign-in page choose Forgot password, or sign in and choose Account, then Email me a reset link. The link goes to the email you sign in with.
- 2
Set the new password
Open the link and choose a new password. It works once and then expires, so use it as soon as it arrives.
- 3
If the email does not arrive
Check the spam folder and confirm you are looking at the address you signed up with. Only the newest link works, so ask again if you have several.
- 4
If you are still locked out
Your sign-in email is shown on the Account page and is tied to your account, so it cannot be changed there. If you no longer have access to it, email mike@northvalleysolutions.com before the reset link becomes your only way in.
More on account and login
Everything here is self service
Your profile, classes, repeating schedules, schedule sync, spreadsheet imports, articles, notifications and your membership can all be set up and changed from your own dashboard, without asking us.
If you are stuck, read the guide for the step you are on first (see all guides), and search the help center for the words on the screen. That covers almost everything.
Still need a hand? Email mike@northvalleysolutions.com with what you were trying to do and what happened on screen, and we will help you through it.